Privacy policy
Last updated: April 7, 2026
RollyBerry values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information We Collect
We collect information you provide directly to us, including when you:
- Create an account or make a purchase
- Subscribe to our newsletter or promotional communications
- Contact us for customer support
- Participate in surveys, contests, or promotions
- Use our website or mobile applications
Personal Information
The types of personal information we may collect include:
- Name and contact information (email, phone, mailing address)
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Demographic information (age, gender, preferences)
- Communication records (support tickets, feedback)
Automatically Collected Information
We automatically collect certain information when you use our services, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location information (general geographic location)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Provide customer support and respond to inquiries
- Send transactional communications (order confirmations, shipping updates)
- Improve our products and services
- Personalise your experience on our website
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
Information Sharing and Disclosure
RollyBerry does not sell, rent, or trade your personal information. We may share your information with:
- Service Providers: Payment processors, shipping companies, and IT service providers
- Business Partners: Trusted partners who help us operate our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing systems
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. RollyBerry is not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be posted on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact RollyBerry:
- Email: contact@rollyberry.com or support@rollyberry.com
- Address: L5V 2L7, ON CA