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RollyBerry offers a 10-day money-back guarantee on all products. If your purchase is damaged, you may return it within 10 days of delivery for a refund.

10-Day Money-Back Guarantee

Return Eligibility

To be eligible for a return and refund,
Items must meet the following conditions:
- Item is in original condition with minimal signs of use.
- All original packaging, accessories, and documentation are included.
- Item is returned within 10 days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
- Product is physically damaged and visible. 

 

Non-Returnable Items

The following items are not eligible for return:

- Items damaged by misuse, accident, or normal wear and tear
- Items returned after the 10-day return period
- Items missing original packaging or accessories
- Customised or personalised products (if applicable)

 

How to Initiate a Return

To start a return, please follow these steps:
- Contact our customer service team.
- Package the item securely with all original components.
- Receive a Return Authorisation (RA) number and return instructions.
- Ship the item back using the provided return label.

Return Shipping

- Defective Items: RollyBerry covers return shipping for defective or damaged items.
- Wrong Item Sent: RollyBerry covers all return shipping costs.

 

Refund Process

Once we receive and inspect your returned item:
- We will send an email confirmation of receipt
- Item will be inspected within 2–3 business days
- If approved, a refund will be processed within 5–7 business days
- Refund will be credited to the original payment method

 

Refund Timeline

Refund processing times may vary by payment method:
- Credit/Debit Cards: 5–10 business days
- PayPal: 3–5 business days
- Bank Transfer: 7–14 business days

 

Exchanges

We currently offer refunds rather than direct exchanges. To receive a different item:
- Return the original item for a refund
- Place a new order for the desired item

 

Damaged or Defective Items

If you receive a damaged or defective item:
- Contact us immediately at support@rollyberry.com
- Provide photos and videos of the damaged item and packaging 
- We will apply for a refund 
- In some cases, returning the defective item may not be required

 

Warranty Claims

Products come with a manufacturer's warranty. For warranty claims beyond the 10-day return period, contact us for assistance with warranty service.

 

Order Cancellations

- Before Shipment: Full refund available if cancelled within 30 minutes of order
- After Shipment: Follow the standard return process

 

Contact Information

For any questions regarding returns or refunds, please contact RollyBerry:
- Email: contact@rollyberry.com or support@rollyberry.com