キャンセルポリシー

 

Last updated: August 5, 2026

 

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This Cancellation Policy lays out how you can change or cancel these kinds of purchases.

 

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there.

See our Returns Policy for more details on returns and refunds.

 

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled, provided it is before the pre-order closing date. Once the order has been fulfilled, it can no longer be cancelled. See our Returns Policy for more details on returns and refunds.

 

Order Cancellations

- Before Shipment: A full refund is available if the order is cancelled within 30 minutes of purchase.
- After Shipment: Please follow our standard Returns Policy.

 

As a small business, we do not tolerate harassment of our staff who are following standard procedures. We are unable to accommodate requests made with harsh or abusive language. If such behaviour is seen or repeated, the customer's account will be permanently banned from RollyBerry. We follow our policy guidelines to the letter.

 

Try Before You Buy

When you purchase a try-before-you-buy item, we authorise your payment method before fulfilling the order. You will have a set amount of time to decide whether to keep the item. Once this period has passed, if the item has not been returned, we will charge your payment method for the full amount.

 

Contact Us

If you have any questions about this Cancellation Policy, please contact RollyBerry:
- Email: contact@rollyberry.com 
- Address: L5V 2L7, ON CA